Frequently Asked Questions

1. How can I check my order logistics? After delivery, we will send the tracking number to your registered email, you can view the transportation progress at any time.

2. Can I modify or cancel my order after payment? You can contact customer service to cancel or modify before the goods are shipped; once shipped, it cannot be changed freely.

3. Is your camping gear waterproof and wear-resistant? Most tents, outdoor mats and backpacks are equipped with waterproof coating and wear-resistant fabric, and the specific parameters can be checked on the product details page.

4. What should I do if the goods are damaged when signing for receipt? Please take photos of the outer package and damaged items immediately and contact our customer service within 24 hours, we will solve it for you as soon as possible.