Frequently Asked Questions

1. How can I check my order logistics?
After your order has been shipped, we will send the tracking number to your registered email. You can also check your order page in your account to track your package anytime.

2. Can I modify or cancel my order after payment?
Because our orders are processed and fulfilled automatically and very quickly, if you need to modify or cancel your order, please contact us within 30 minutes of placing the order at 23687329@qq.com. Once the goods have been shipped, unfortunately, they cannot be changed or cancelled.

3. Is your camping gear waterproof and wear-resistant?
Yes! Most of our tents, outdoor mats, and backpacks are equipped with waterproof coatings and wear-resistant fabrics. For specific parameters and detailed materials, please check the product description page for your specific item.

4. What should I do if the goods are damaged when signing for receipt?
We are so sorry if this happens! Please take clear photos of the outer package and the damaged item. Email us at 23687329@qq.com within 72 hours of receiving your package.
To save you time and expensive international shipping fees, you do NOT need to ship the item back. Once we review the photos, we will issue a fast-track partial refund (up to 50%) immediately to your original payment method, as per our Return & Refund Policy.